Troubleshooting

General

There are a few things you can do to troubleshoot your PC Card before seeking assistance:

1. Check the door handle to ensure the door isn’t unlocked already.
2. Review the way you are inserting/swiping/tapping your card. Try turning the magstripe to the other side or swiping more slowly/quickly.
3. Ensure your card is not cracked, bent, or has other damage, specifically to its magstripe. If you think your card is damaged, please visit the Card Office so that a staff member can determine if you need a replacement card.
4. Is the lock light green, yellow or red?
   • If the light is green, turn the handle and access the space. If the door still doesn’t open, please see Step 5 below.
   • If the light is yellow, enter your four digit PIN.
   • If the light is red, your card is NOT set up for the lock or it might require encoding (see Persona Locks below).
5. If the lock does not have any power, no lights will display when a card is swiped/tapped or when a key is pressed. If this is so:
   • Students: Email Physical Plant to request service for the lock.
   • Faculty/Staff/Department Administrators: Put in a work order using School Dude.
   • If you need immediate access to the space, contact the Office of Public Safety.